Technical Support Engineer
Diagnose and resolve technical issues customers hit while running payroll and HR on our platform.
About the role
When something goes wrong for a customer -- a payslip that looks off, a login that won't work, an integration that stopped syncing -- we're the team that figures out why. We're hiring a Technical Support Engineer to join that team.
What you will do
- Triage and resolve incoming support tickets across the platform.
- Reproduce issues, check logs and data, and work with engineering on anything that needs a code fix.
- Write and maintain internal troubleshooting guides.
- Escalate urgent payroll-affecting issues immediately.
What we are looking for
- 1+ years in technical support, helpdesk or a similar role.
- Comfortable reading logs and writing basic SQL queries.
- Calm, methodical approach to debugging under pressure.
- Bachelor's degree in IT/CS or equivalent practical experience.
Key skills
TroubleshootingSQLTicketing systemsSaaS support
We are looking for around 1+ year of relevant experience.
What we offer
- HMO coverage from day one.
- On-site role at our Lapu-Lapu City office.
- 13th month pay and government-mandated benefits.
- Close mentorship from engineering on the codebase.