Customer Success Specialist
Help new customers set up their tenant and get real value from HR & OMS in their first few weeks.
About the role
The first weeks after a company signs up decide whether they stick with us. We're hiring a Customer Success Specialist to guide new customers through onboarding and be their go-to person afterward.
What you will do
- Onboard new tenants: configure departments, roles and initial data with the customer.
- Answer day-to-day product questions and escalate real bugs to engineering.
- Check in with customers proactively to catch problems before they churn.
- Feed recurring feedback back to Product.
What we are looking for
- 1+ years in a customer-facing role, ideally at a software company.
- Clear written and verbal communication in English.
- Patient, organised, and comfortable learning a detailed product.
- Bachelor's degree or equivalent practical experience.
Key skills
Customer communicationOnboardingSaaS support
We are looking for around 1+ year of relevant experience.
What we offer
- HMO coverage from day one.
- On-site role at our Lapu-Lapu City office.
- 13th month pay and government-mandated benefits.
- Direct relationships with the companies using our product.