FAQ › Scanner FAQ
QR & Barcode Scanner FAQs
Handheld and fixed scanners used for asset tracking, ID verification, and clinic check-in.
Choosing a scanner
Handheld scanners suit warehouses and stockrooms where staff walk to the item; fixed (counter-mount) scanners suit front desks and checkout points where the item or ID comes to the scanner. Many sites use both.
Yes, the scanners we deploy read 1D barcodes (like Code 128) and 2D codes (QR) with the same device, so you're not locked into one label format.
Both are available; wireless (Bluetooth) handhelds suit larger stockrooms where staff move between racks, wired USB scanners suit fixed front-desk stations.
Using a scanner
The scanner reads the tag's unique code and looks it up instantly in Assets & Inventory Management, showing the item's current assignment, location, and history.
Most scanners tolerate moderate wear, but a badly damaged label may need re-printing — see the Barcode Printers & Labels FAQ for label durability options.
Yes, the scanner models we deploy include illumination for low-light reading; for bright outdoor conditions we recommend a specific scanner class during the site walkthrough.
Troubleshooting
Confirm the scanner's connection (USB/Bluetooth) is active, and try a known-good label; if the specific label fails, it likely needs reprinting rather than the scanner needing service.
The same support line that handles readers and door hardware — one contact for every device in the platform.