Refund & Cancellation Policy

This policy explains how subscriptions to the CebuApptronix HR & OMS platform are billed, how to cancel, and when a refund is available.

How billing works

Subscriptions are invoiced per billing cycle in advance. Each invoice states the period it covers, the amount due and its due date. We do not store card details and we do not automatically re-charge a card: every cycle is a fresh invoice that you choose to settle, by bank transfer, GCash, or online card/e-wallet payment.

Cancelling

You may cancel at any time by writing to us from the billing contact on your account, or through your account manager. On cancellation:

• Your access continues until the end of the period you have already paid for. We do not cut service off mid-period.
• No further invoices are issued after the current period ends.
• An invoice already issued for a period that has not yet started is cancelled in full, and voided rather than pursued.

Refunds

Because service is billed in advance and delivered continuously, part-used periods are not normally refunded. We will, however, refund in full where:

• you were charged in error, or charged twice for the same period;
• an invoice was paid after the account had already been cancelled;
• the platform was unavailable for a sustained period in breach of an agreed service level, in which case the remedy is the one written into your contract.

Approved refunds are returned by the same method the payment arrived on. Bank transfers and GCash are normally returned within 5–10 banking days; card refunds are subject to your issuer's own processing time.

One-time hardware and setup

Hardware (RFID readers, cards, controllers, cameras) and on-site installation are quoted and invoiced separately from the subscription. Hardware that has been installed or issued is not returnable except where it is faulty, in which case the manufacturer's warranty applies.

Disputed invoices

If you believe an invoice is wrong, tell us before the due date and we will hold collection on it while we check. An invoice under query is never sent to suspension.

How to ask

Write to us from your billing contact address with the invoice number. Every invoice we send carries its number, and you can always reach your invoices from the payments page or, if you have a portal login, under Billing in your portal.